What are my rights as an energy customer?

There’s lots of free, independent advice out there. You might want to get a better deal, find out how to make a complaint, get information about your electricity or gas supply, or ask for help if you’re struggling to pay your bills.

For the latest information visit Citizens Advice or give them a call. In England the number is 03444 111 444, in Wales it’s 03444 772020 and in Scotland it’s 0808 800 9060. You can also download the Citizens Advice Know Your Rights leaflet.

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