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How do monthly fixed Direct Debits work?

With a monthly fixed Direct Debit, the same amount comes out of your bank account on the same day each month. We base this amount on what we know about your energy use, using either the figures you give us when you get your first quote, or your six-monthly energy review. Because you use more energy during the winter, we take this into account when fixing your Direct Debit. This is a good way of spreading the cost of keeping your home warm throughout the year.

We’ll review the amount you pay every six months. If your monthly payments are usually too high, you’ll build up credit on your account and we’ll reduce the amount.

However, if your monthly payments are too low to cover the energy you use, we’ll write to you letting you know we need to increase your payments so that you don’t build up too much debt.

If you get behind on your bills, you can catch up by making a one-off payment by debit or credit card in addition to your fixed monthly payment.