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My meter, key or card is faulty, what can I do?

If your pay as you go meter, key or card isn’t working properly, please get in touch so we can help you sort it out quickly. We’ll either sort out a replacement key or card or make an appointment to visit your home if there’s a problem with your meter. You can call us free on 0800 169 0220 between 8am and 8pm Monday to Friday or between 9am to 5pm on Saturday.