Our call centre is operating with limited staff to reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help and information.

Bills and payments – Where else can I go for help?

Action on Hearing Loss
The largest charity supporting people who are deaf, have a hearing loss or suffer from tinnitus. Contact them for free information on equipment that could help.

Website: actiononhearingloss.org.uk

Phone: 0808 808 0123

Text phone: 0808 808 9000

SMS: 0780 000 0360 (standard text message rate applies)

Email: information@hearingloss.org.uk


Age UK
Advice for older people on money, care, health, housing and more.

Website: ageuk.org.uk

Phone: 0800 169 6565


Citizens Advice
Citizens Advice provides free, independent advice.  They can help you look for a better energy deal, make a complaint, need help paying your bills or want to read up on your rights as an energy customer.

Website: citizensadvice.org.uk/energy

Phone: 03444 111 444


Disability Rights UK
An organisation promoting independent living for disabled people as well as giving support to carers.

Website: disabilityrightsuk.org


The Royal National Institute of Blind people (RNIB)
RNIB offers information, support and advice to people with sight loss.

Website: rnib.org.uk

Phone: 0303 123 9999


Royal Voluntary Service
The Royal Voluntary Service provides practical help and emotional support to help older people remain an active, independent part of the community.

Website: royalvoluntaryservice.org.uk

Phone: 0845 600 5885


Scope UK
Working to make the world a better place for disabled people and their families.

Website: scope.org.uk

Phone: 0808 800 3333


The national charity that supports and campaigns for children and adults who are deafblind.

Website: sense.org.uk

Phone: 0300 330 9256

Minicom: 0300 330 9256

Email: info@sense.org.uk