What is Pay As You Go?
Our Pay As You Go service allows you to pay for your energy just before you use it. You simply top up your credit to cover your future energy usage. It’s an easy way to keep control of your usage and how much you are spending on gas and electricity. However it is a bit more expensive.
You can top up your card or a key at any Post Office, PayPoint and Paypal zone.
We also offer Pay As You Go Smart Meters. With a pre-payment Smart Meter you can also top up online or via your phone.
We always try to be as competitive as possible with our Pay As You Go tariffs to offer you the best price that we can and you will still receive 100% green electricity on this type of tariff at no extra cost.
Is it right for me?
If you want to keep a total control of your spending, this might be the best option for you.
It means that if you want you can build up credit when it is warm to use during winter months, when your usage might be higher.
We offer Pay As You Go tariffs so the best way to find out if this is suitable for you is to read our booklet using links below, or speak to one of our team on 0800 169 0220. Our friendly customer service team can help you to make the best decision and let you know all of your options.
Read more about out tariffs here.
Your minimum top up is £5 per fuel so you’ll need to top up £5 on gas and £5 on electricity to get started.
Top up in person
Take your top up card to any PayPoint outlet. It is very important that you keep your receipt from your top up at the PayPoint outlet in case a communication error stops your payment going straight onto your meter. If this happens you will need to manually input your Vend Code into your smart meter or smart meter In Home Display unit.
For guidance on this refer to your support booklet “Welcome to your Smart Meter!” To locate your nearest PayPoint outlet visit the website www.PayPoint.com
Smart Meter users can also top up in these ways:
Top up online
Smart pay as you go top up
Top up over the phone
Call our freephone number on 0800 030 4567 to make a payment.
For more information about smart meters, their benefits and how to get one, click here.
Having top up problems?
Occasionally there may be a communication error that prevents your top up information from reaching your smart meter. If this happens, consult your “Welcome to your Smart Meter” booklet which will give you guidance on manually inputting your top up Vend Code into your In Home Display unit or smart meter.
If you continue to experience problems topping up just call us on 0800 169 0220 and we’ll resolve your issue as quickly as possible.
For more information about how to get a smart meter, click here
Find out more
You can download our ‘Pay As You Go’ booklet here.