Unfortunately, we’ve temporarily closed our call centre to help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help and information.
Smart Meter User Guide Leaflet
Pay As You Go guidance
I’m having problems with my Pay As You Go meter, what should I do?
How do Pay As You Go meters work?
What if my meter reading is incorrect?
How will my energy costs be calculated?
What happens if I’m having trouble paying my bills?
How can I get in touch with you?
Can I join your Priority Services Register?
Bills and payments – Where else can I go for help?
My meter, key or card is faulty, what can I do?
How can I top up my meter?
Can I make payments over the phone or online?
I’ve lost my Pay As You Go key/card, what can I do?
I’m moving home – what happens to my Pay As You Go meter?
What is emergency credit?
Pay As You Go meters and debt
How do I read my Pay As You Go meter?
Can you switch your Pay As You Go prepayment to Angelic Energy if you’re in debt?
What is a Pay As You Go meter?
Cant Find an answer? why not give our team a call on 0800 169 0220
We are commited to advancing in all aspects of customer energy
Help & Advice