Unfortunately, we’ve temporarily closed our call centre to help reduce the spread of the Coronavirus. Please visit our Covid-19 help page for common questions, help and information.
Independent help and support paying off fuel debt
How can I find my nearest PayPoint outlet?
Where can I go for independent support?
How can I pay?
How do monthly fixed Direct Debits work?
How do variable Direct Debits work?
How does paying on receipt of bill work?
How often will I get a bill?
How do I make sure I’m paying the right amount?
How will I be charged for my energy supply?
When will my Direct Debit payments be re-assessed?
How can I change my bank account details?
What happens if I’m having trouble paying my bills?
What happens if I don’t contact or pay you?
Bills and payments – Where else can I go for help?
Cant Find an answer? why not give our team a call on 0800 169 0220
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Help & Advice